![]() ![]() Eliminates costly paper submissions by electronically filing court documents and e-Discovery including real-time status updates.Increased efficiency and reliability in matching individuals to their records.Receives police reports electronically.Tracks cases from initial submission through appeal.With built-in security, it provides the following functionality: The multi-platform system can be used with a tablet, smartphone, or laptop anywhere with an internet connection. “The system gives greater flexibility to the individual, based on their function, to more effectively do their job.”-Michael Fermin, Chief Assistant District Attorney, San Bernardino County. ![]() The solution? The Microsoft team developed a new Case Management System based on Microsoft Dynamics 365 Customer Engagement that receives incident reports from law enforcement partners, assists the DA to file charges with the courts, and tracks the cases to closure. The solution is built on Microsoft Dynamics 365, Microsoft Power Apps, Microsoft Power Portal, Microsoft Power Automate, Microsoft Power BI, Microsoft SharePoint, and the Azure Government Cloud. The application works with third-party software for records management, document generation and automation, court case management, and text messages to law enforcement for upcoming court appearances. The DA’s office, as with any government office, has limited resources. As the public prosecutor for the county, they needed to streamline the system of reviewing and prosecuting offenders as effectively as they could, as well as assisting victims of crime. In evaluating systems, they saw that a purpose-built out-of-the-box solution wasn’t even as sophisticated as their 20-plus-year-old system. They also tested a customer relationship management (CRM) web-based platform in one area of their organization but realized that the customization options were limited. They needed a solution that would scale. The challenge that their DA’s office was facing was that their 26-year-old system wasn’t helping them make decisions or evaluate cases-it was very paper-driven and wasn’t keeping up with their organization’s growth and the ever-changing California justice system. They needed a solution that would help their various unique functions including helping their lawyers, their Bureau of Victim Services, the Bureau of Investigation, and all their support teams. His goal was to pursue a digital transformation strategy that would digitize paper-based processes and move the office to a modern software platform that could evolve with their changing needs. He knew there was an opportunity to optimize workflows and make people’s jobs easier through better access to information. He saw how his organization changed hands (which is the nature of government), but he knew the office needed to find a way for case data and their associated learnings, to live on into perpetuity. Michael Fermin had attended a Microsoft Convergence conference and listened intently as Satya Nadella spoke about how every business should be looking at how it can transform through data. He took this seriously. The San Bernardino County DA office has three large offices, which are spread out geographically and manage 65,000 offender cases per year. Given that the United States Department of Justice has established the statistical relationship between population size and crime rate, 1 it’s not surprising that the San Bernardino County District Attorney’s (DA) office has its work cut out for them. However, populated geographies have their challenges. Located in the southern portion of the state of California, it has well-known cities such as Joshua Tree (famous for its Joshua Tree National Park and beautiful sunrises), as well as the city of San Bernardino, which lies along Route 66-one of the most iconic roads in the country. San Bernardino County is the largest county in the United States, covering 20,000 square miles with a population of over 2 million people. ![]() I encourage you to watch the short video, which provides a great overview of how this system has benefited their office. I recently had the pleasure to speak with Michael Fermin, the Chief Assistant District Attorney for San Bernardino County, about a new solution they implemented to help their staff do their jobs even more effectively.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |